How Can I Close My Account?
Why and when you might close your account
Many players reach a point where they want to step back from gambling, whether for personal, financial or responsible gaming reasons. Account closure is one way to draw a clear line and stop access to the platform on your own terms.
Common reasons include wanting to cut spending, protecting mental wellbeing or simply no longer using the casino. If gambling feels stressful, out of control or no longer enjoyable, closing your account or choosing self exclusion can be a healthy, proactive decision.
How to request account closure
To close your DragoBet Casino account, you need to contact customer support via the official support email listed on the website. This helps ensure the request comes from you and not from someone else using your details.
Include the following in your message:
- The email address registered to your account
- Your username
- A clear statement that you want your account closed
If you first reach out via live chat, support may still ask you to confirm the request by email so a verified trail exists.
Security checks before closure
Before closing an account, DragoBet may carry out additional checks to confirm identity and ownership. This can involve verifying personal details or requesting documents, similar to standard KYC procedures.
These steps protect you against someone else trying to close your account without permission and help the casino comply with anti fraud and regulatory requirements. Until verification is finished, your account may be temporarily restricted but not fully closed.
Account closure vs. self exclusion
There is an important difference between closing an account for general reasons and using self exclusion as a responsible gambling tool.
- Account closure is a standard request to close your profile, which may be reversible at the casino’s discretion if you later change your mind.
- Self exclusion is specifically designed for players who feel at risk. It blocks access for a chosen period or permanently and is usually much harder or impossible to reverse before the end of that period.
If your main concern is loss of control or gambling related harm, support staff will generally recommend self exclusion rather than simple closure, because it offers stronger protections and includes measures like removal from marketing lists.
Can a closed account be reopened?
Whether a closed account can be reopened depends on the circumstances and on DragoBet’s internal policies. In some cases, a player can request reactivation, and the casino will review the reasons for closure, account history and any responsible gambling flags.
Accounts that were closed due to self exclusion, serious responsible gambling concerns or compliance breaches may not be eligible for reopening at all, or only after a structured “return to play” assessment and cooling off period. There is never a guarantee that a closed account will be reactivated.
Making the decision that fits you best
Closing your DragoBet Casino account is a personal choice and can be an important step in managing how gambling fits into your life. If you are unsure, you might start with lighter tools such as deposit limits, time outs or temporary self exclusion and see whether that already restores balance.
If gambling is affecting your finances, mood or relationships, it is wise to combine account measures with professional support from a helpline or counselling service. Taking action early and choosing the option that best matches your situation gives you the best chance of keeping gambling safe and under control.
